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| SolarDUNE offers a 99.9% web hosting uptime guarantee. That means your web site is guaranteed operational 99.9% of the time in any calendar month. SolarDUNE's guarantee of 99.9% service uptime allows for 45 minutes of (HTTP) service outage per month as defined here. If any server has any additional 45 minutes of downtime (90+ minutes in total) then you will receive 1-Month Free Web Hosting added to your account. For purposes of this guarantee, only downtime lasting at least 10 consecutive minutes is considered a service outage. SolarDUNE will not be held responsible for Service Outages resulting from non-SolarDUNE-operated equipment including, but not limited to, Internet NAP failures, DOS Attacks or congestion (MAE East, MAE West, etc.) and backbone failures. Additionally, SolarDUNE will not be held responsible for delays in the registration or transfer of a domain due to InterN IC-related issues, for outage resulting from malfunctioning customer scripts or applications that are installed by the customer, or for unusual traffic spikes or "denial of service" attacks on customer web sites. Free month web site hosting will be only added upon request by the customer and upon determination that a service outage, as defined by this guarantee, has occurred. To claim your free month of hosting, you will need to submit a request to our billing department the first few days of the following month that the service outage occurred. Please submit your refund inquiries to Billing Department using the Members Area. Under exceptional circumstances SolarDUNE reserves the right to issue a refund equal to one month of your web hosting fees to your credit card. |
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